Shipping Policy

General Policy

Thank you for shopping with Trespure Wellness Sdn. Bhd.. This Shipping Policy applies exclusively to online purchases made through our official website trespure.shop.

Shipping Coverage

We currently ship within Malaysia only.

Shipping Rates

• Standard shipping fees are calculated at checkout based on your delivery address.
• From time to time, we may offer free shipping promotions. Details will be clearly stated on our website or during checkout.

Delivery Address and Contact Details

Please ensure that you provide a valid daytime delivery address and accurate contact information when placing your order. Incorrect details may result in delays or unsuccessful deliveries.

Delivery Times

• Orders are typically processed within 1–3 business days after payment confirmation.
• Estimated delivery times:
  • West Malaysia: 3–5 business days
  • East Malaysia: 5–7 business days
• Delivery times are estimates only, based on information from our courier partners. Delays may occur due to stock availability, public holidays, or unforeseen circumstances.

If your order includes both in-stock and back-ordered items, we may ship them separately. Additional charges may apply.

Order Dispatch and Address Changes

• Once your order has been dispatched, we are unable to change the delivery address or redirect the shipment.
• Customers are responsible for ensuring that the delivery address provided is correct.

Notification of Delays

If significant delays occur (e.g., due to out-of-stock items or courier issues), we will notify you via email or phone.

Contact Us

If you have any questions about shipping, please contact us:

Trespure Wellness Sdn. Bhd.
📧 Email: support@trespure.shop
📞 Phone: +60 11-1637 5568