Privacy Policy – Trèspure

Introduction

Trespure Wellness Sdn. Bhd. (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from trespure.shop (the “Site”).

No Confidential Relationship

If you provide any feedback, suggestions, or comments to Trespure Wellness Sdn. Bhd., the information submitted shall be considered non-confidential. We may use or reproduce such information for purposes including product development, service improvement, and marketing. The accuracy of such information remains your responsibility.

Why Do We Collect Your Information?

We collect certain personal information to provide you with the best possible shopping experience. For example:

To process and deliver your orders (we require your name, address, and contact number).
To send you order confirmations, updates, and customer support responses (we require your email address).
To provide newsletters, promotions, or personalized offers (optional and based on your consent).

We will never sell or share your personal information with third parties not directly involved in providing our services.

Respecting Your Privacy

We comply with the Personal Data Protection Act 2010 (PDPA) in Malaysia in handling all personal information. We treat your personal data with respect and ensure it is stored securely, accessed only by authorized personnel, and used only for legitimate business purposes.

This Privacy Policy outlines:

What personal information we collect.
Why we collect it and how it is used.
How we store and protect it.
Your rights to access, update, or request deletion of your data.

What Personal Information Do We Collect?

The personal information we may collect includes:

Name, delivery address, and contact number (to fulfill orders).
Email address (for order confirmations, promotions, and support).
Payment details (processed securely through third-party providers).

We collect personal information directly from you unless impractical. When collected from third parties (e.g., payment processors or courier partners), we take reasonable steps to ensure you are aware.

We also take appropriate measures to protect your information from misuse, loss, or unauthorized access. When your information is no longer required, it will be securely destroyed or de-identified where legally permitted.

How Do We Use and Disclose Personal Information?

We generally use or disclose your personal information only for the purpose it was collected, such as:

Fulfilling your purchases and deliveries.
Processing payments securely.
Responding to your inquiries or support requests.

We may also use your personal information to:

Provide marketing and promotional updates (with your consent and with an opt-out option).
Improve our products, services, and website experience.

We may share your information with trusted service providers (such as courier companies and payment gateways) strictly for order fulfillment and business operations.

Access and Correction of Personal Information

You may request access to or correction of the personal information we hold about you at any time. Please email us at contact@trespure.shop.

To protect your privacy, we may request proof of identity before processing your request. In most cases, this service will be provided free of charge unless it requires substantial effort.

Cookies

When you visit trespure.shop, we may use cookies to improve your browsing experience. Cookies help us recognize your device and tailor your experience on future visits.

If you prefer not to allow cookies, you may configure your browser settings to disable them. However, some site features may not function properly without cookies.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. The latest version will always be available on our website.

Complaints

If you believe that your privacy has been breached or you have concerns about our data handling, please contact us at contact@trespure.shop. We will investigate and respond promptly.

If you are not satisfied with our resolution, you may file a complaint with the Department of Personal Data Protection Malaysia at http://www.pdp.gov.my.

Contact Us

Trèspure Wellness Sdn. Bhd.
12, Jalan 1/109E, Taman Desa Business Park,
58100 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
📧 Email: contact@trespure.shop
📞 Phone: +60 19-2860 969