Privacy Policy

At Trespure Wellness Sdn. Bhd., your privacy matters to us. Here’s a quick overview of how we handle your personal information:

1. What information do we collect?

• Your name, address, phone number, and email (to process and deliver your orders).
• Your payment details (processed securely through trusted payment providers).
• Basic browsing info (through cookies) to improve your shopping experience.

2. Why do we collect this information?

• To process your orders and payments.
• To deliver your products.
• To send you order updates, promotions, and customer support responses (you can opt out anytime).

3. Who do we share it with?

• Only with trusted partners like courier services and payment providers, and only when necessary to complete your order.
• We do not sell or rent your personal information to third parties.

4. How do we protect your data?

• We use secure systems, encryption, and restricted access.
• We keep your data only as long as needed, and safely dispose of it afterward.

5. Can you access or update your information?

Yes! Email us at contact@trespure.shop if you’d like to view, update, or correct your details.

6. What about cookies?

We use cookies to improve your browsing experience. You can disable them in your browser settings if you prefer.

7. What if you have a complaint?

If you believe your data is misused, contact us at contact@trespure.shop. If we can’t resolve it, you may contact the Department of Personal Data Protection Malaysia at www.pdp.gov.my.

8. Contact Us

Trespure Wellness Sdn. Bhd.
📍 12, Jalan 1/109E, Taman Desa Business Park, 58100 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
📧 Email: contact@trespure.shop
📞 Phone: +60 19-2860 969

Return & Refund Policy

Can I return or get a refund?

We usually don’t accept returns once an order is shipped (for hygiene and safety reasons). But don’t worry—we’ll help if there’s a problem.

What if my item is defective or wrong?

If you receive a defective, damaged, or incorrect item, contact us within 7 days of receiving it. We’ll review your case and arrange a replacement or refund.

What if I have a skin reaction?

If you experience sensitivity, please let us know within 7 days. Our customer care team will guide you on the next steps.

How long will my refund take?

If approved, refunds will be made to your original payment method within 7–14 business days.

Are shipping fees refundable?

Shipping fees are non-refundable, unless the return is due to our mistake (wrong/defective item).

How do I request a refund?

Simply email us at support@trespure.shop with your order number and product photos.

Shipping Policy

Where do you ship?

We currently ship within Malaysia only.

How much is shipping?

Shipping fees are shown at checkout. From time to time, we may offer free shipping promotions.

How long does delivery take?

• West Malaysia: 3–5 business days
• East Malaysia: 5–7 business days
  (Delivery times may vary due to stock availability, holidays, or courier delays.)

How soon will my order be processed?

Orders are usually processed within 1–3 business days after payment confirmation.

Can I change my address after placing an order?

Unfortunately, once your order has been dispatched, we cannot change the delivery address. Please double-check your details before confirming your order.

What if my delivery is delayed?

If there are significant delays (e.g., stock or courier issues), we’ll notify you by email or phone.